Frequently Asked Questions
Q: How do I join the Zoo?
A: You can become a member right away! You can join online or call the Membership Department Monday through Friday, 8:30 am to 4:30 pm at 215-243-5254. You can also join at the Zoo during your next visit, but we strongly recommend you purchase online and print out your confirmation at home to avoid lines here at the Zoo!
Q: How long will my membership last?
A: Memberships are valid for one full year (365 days), so you can visit us year-round! Please note that the Zoo is closed Thanksgiving Day, December 24-25, December 31 and January 1.
Q: Is there special parking for members?
A: Members may park in any of the Zoo's lots free of charge (one car per visit). All lots are available on a first-come, first-served basis. Parking lots are located on 34th Street and on Girard Avenue. Please use your valid membership card or Internet confirmation and photo ID to obtain parking privileges. We are unable to reimburse or refund parking fees.
Q: Why do I have to show a photo I.D. when I use my card to enter the Zoo?
A: As a nonprofit organization, we rely heavily on membership and attendance for support. To prevent misuse of your membership card, we ask that you show a photo I.D. We appreciate your understanding.
Q: Must I accompany my guests?
A: Yes. For all memberships with guest privileges, at least one named member must accompany all guests.
Q: Can I include my grandchildren on my membership?
A: Yes. For Family memberships and above, up to six grandchildren who are under the age of 18 may be included.
Q: My membership card has been lost/stolen. Can I request a new card?
A: Yes, there is a $5.00 fee to replace lost or stolen cards. Please call the membership office at 215-243-5254 to order your replacement card.
Q: When will I get my membership card?
A: Your membership card will be mailed within two to three weeks. If you don't receive it within this time, please call the Membership Department at 215-243-5254. You may always pick up a one-day pass if you have not received your card. Just stop by member services, with ID, to pick up a one day pass.
Q: Can I use my Philadelphia Zoo membership at other zoos and aquariums?
A: Yes. The Zoo participates in a reciprocal program with zoos and aquariums across the country. You can check this website for a complete listing. Please keep in mind that each zoo participates with either free or discounted admission. We recommend you contact the zoo or aquarium prior to your visit for complete information regarding their policies. Please click here for complete list.
Q: Can a friend or family member use my membership card?
A: Memberships are nontransferable and are valid only for those individuals listed on the membership card. Please encourage your friends to become members so you can visit together. Remember, a photo I.D. is required to park enter the Zoo.
Q: Is my membership tax deductible?
A: Yes, a portion of your membership may be deductible. We suggest you consult your tax advisor for more information. For gifts made in calendar year 2012:
Individual - fully deductible
Family - $90 is deductible
Family Plus - $102 is deductible
Family Deluxe - $152 is deductible
Contributor - $189 is deductible
Q: If I decide to join after my visit, can I apply the cost of my general admission tickets towards a membership?
A: Yes, but you must purchase your membership on the same day that you purchased your tickets. Please note that some exceptions do apply. Please ask a membership representative for more details about this policy.
Q: Can I purchase a membership as a gift?
A: Yes. If you are purchasing a gift membership, it will be valid for 365 days from the purchase date. You can print a temporary card immediately to present to the gift recipients. Current members, please do not log in to your own membership account to purchase a gift membership. If you are purchasing a gift membership, you should first add the gift membership to the shopping cart and then use the "Guest and Gift Membership Checkout" option. You may also call 215-243-5254 to purchase your gift membership. Please have the names and birthdates for the gift recipient family ready.
Zoo gift certificates are also available online. Gift certificates can be redeemed at any time by the recipient for memberships, tickets, parking and attractions. You can even print your gift certificate immediately for the perfect last-minute gift!
Q. Can my membership be used when I visit with a group?
A. Provided the membership is valid at the time of the visit, membership may be used for free admission for a student, chaperone or teacher who is a member. Guest admission does not apply to other individuals in the group. We offer special group rates to accommodate the needs of group visitors.