Public Safety Officer

Duties

The Seasonal Public Safety Officer will maintain a safe environment for Zoo guests, employees, volunteers, concessionaires and others as well as a secure environment for animals and all other assets of the Philadelphia Zoo. The Seasonal Public Safety Officer will project a positive public image at all times with a strong focus on guest satisfaction.
  • Perform all duties in accordance with established policies, procedures and guidelines.
  • Enforce and abide by all rules, regulations and policies of the Philadelphia Zoo and the Public Safety Department.
  • Address and handle the public in a calm, professional and ethical manner; responding appropriately to guest requests and complaints in an accurate, courteous and prompt manner.
  • Respond to any reports of violations of local, state and federal laws; investigate to the extent possible and report such violations to appropriate authorities. Respond to violations of and enforce compliance with Zoo policies, with respect to infractions occurring on Zoo property and in the immediate perimeter area (includes parking lots).
  • Respond to security related incidents occurring on zoo property; mitigate and defuse situations.
  • Safeguard company assets, property, equipment and facilities against illegal and destructive acts.Respond to medical related situations and incidents; administer first aid and CPR assistance (within certification and training limits) when appropriate and arrange for emergency medical attention through the duty supervisor as necessary.
  • Respond to and control emergency situations; perform crowd control duties, aid emergency medical, fire and law enforcement response as necessary. Safeguard accident and/or crime scene until relieved by proper authority.
  • While on patrol or at a stationary post, be vigilant; observe and report any hazardous situations.
  • Control access to the Zoo through assigned gates; checking, logging and clearing authorized personnel and vehicles who present proper identification or passes when attempting to gain access to the zoo.
  • Conduct building inspections and patrol the Garden.Respond to and manage all alarms i.e. intrusion, burglar, fire etc., as dispatched in coordination with the supervisor.
  • Ensure proper use and security of Zoo equipment; operate and maintain equipment and vehicles in accordance with established policies and procedures.
  • Submit written reports, without exception, of all incidents and activities occurring on Zoo property and in the immediate perimeter area (includes parking lots) relative to the Philadelphia Zoo.
  • Maintain open and professional communication with Shift Supervisors and management.
  • Maintain confidentiality and integrity of information disclosed, accidentally discovered or communicated as an Officer - with or without specific instructions to do so - of employees, guests and concession partners.
  • Maintain strict confidentiality of information related to incidents or events involving the Zoo to unauthorized personnel i.e. radio, television, newspapers and other press/media personnel.
  • Work irregular hours including weekends, holidays and overtime.
If interested, please complete our online application.


All applications received by human resources will receive an acknowledgement. However, only those applicants selected for interviews will be contacted directly.