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A photo of the Philadelphia Zoo sign located at the North Gate entrance.

Philadelphia Zoo Achieves Prestigious KultureCity® Certification, Furthering Commitment to Inclusivity

KultureCity®, a leading nonprofit organization dedicated to promoting inclusivity and accessibility for individuals with sensory needs, proudly announces the achievement of Philadelphia Zoo for its commitment to creating sensory-inclusive spaces.

KultureCity’s flagship initiative, the Sensory Inclusive™ program, has been widely embraced by venues, stadiums, and cultural institutions across the nation and around the world. This groundbreaking program provides training and resources to staff, enabling them to better accommodate individuals with sensory sensitivities. As a result, countless families and individuals can now experience and enjoy live events, entertainment, and public spaces with greater comfort and ease. We are proud to announce that KultureCity® has partnered with Philadelphia Zoo to make Philadelphia Zoo and all of the programs and events that the venue/organization hosts to be sensory inclusive.

The certification process entailed the staff at Philadelphia Zoo being trained by leading medical and neurodivergent professionals on how to recognize those guests and fans with sensory needs and how to handle a sensory overload situation. Sensory bags, equipped with noise canceling headphones (provided by Puro Sound Labs), fidget tools and verbal cue cards will also be available to all guests at Philadelphia Zoo who may feel overwhelmed by the environment.

Sensory sensitivities or challenges with sensory regulation are often experienced by individuals with autism, dementia, PTSD and other similar conditions; age is no factor in this. Individuals might become overwhelmed from the crowds, lights, sounds, smells, or other external stimuli at Philadelphia Zoo. Founded on the belief that every person deserves to fully participate in all aspects of life, KultureCity® has been a driving force in fostering a culture of acceptance. Through innovative programs and partnerships, KultureCity® has successfully broken-down barriers that often prevent individuals with sensory sensitivities from enjoying public spaces and events. With its new certification, Philadelphia Zoo is now better prepared to assist guests with sensory sensitivities in having the most comfortable and accommodating experience possible when attending any event at Philadelphia Zoo.

Prior to attending an event, families can download the free KultureCity® App where one can view what sensory features are available and where they can access them. Also, on the App is the Social Story which will provide a preview of what to expect while enjoying an event at Philadelphia Zoo.

“Empowering communities through inclusion and innovation, Jo-Elle Mogerman, President and CEO, Philadelphia Zoo is aligned with the same visionary spirit as KultureCity® and is championing a world where every individual, regardless of ability, is not just accepted but celebrated for their unique contributions to the tapestry of humanity!” Uma Srivastava, Executive Director, KultureCity®.