Accessibility
Accessibility & Amenities
Getting Here
Designated accessible parking spaces are located at Tiger Parking Lot and the Zoo Garage. Please see on-site parking attendants if you need further assistance.
For directions and general parking information, please visit our Hours, Directions, & Parking page.
For directions and general parking information, please visit our Hours, Directions, & Parking page.
Mobility
Wheelchairs and electronic vehicles are available on a first-come, first-serve basis. Please ask your admissions staff member for assistance. Please note the weight limit is 325lbs. At this time, we are unable to reserve wheelchairs or scooters in advance.
· Wheelchair: $8.00
· Electric scooter: $30.00
Strollers and Wagons are also available to rent (while supplies are available). Please note that some of our buildings and exhibit areas are not stroller accessible. Please see Mobility Map for better navigation.
· Double Stroller: $12
· Wagon: $15
· Wheelchair: $8.00
· Electric scooter: $30.00
Strollers and Wagons are also available to rent (while supplies are available). Please note that some of our buildings and exhibit areas are not stroller accessible. Please see Mobility Map for better navigation.
· Double Stroller: $12
· Wagon: $15
Service Animals
Service animals are welcome at the Zoo. Emotional support animals, therapy animals, and pets are not permitted. Under the Americans with Disabilities Act, a service animal is defined as a dog or miniature pony that has been individually trained to do work or perform tasks for an individual with a disability.
All service animals must remain on a standard leash at all times for the duration of your visit. Retractable leashes are prohibited and a standard leash will be provided by the Zoo if needed. Service animals must remain on the ground at all times; holding service animals in-hand or in strollers, wagons, backpacks, bags, etc. is prohibited.
Guidelines and guest responsibility: Be aware that geese, squirrels, and other local wildlife roam freely throughout the Zoo. Clean up and dispose of any waste your service animal may leave. Look for any indications that a Zoo animal may be upset, exhibiting behaviors like excessive flying, running or vocalizing. If you notice any of these behaviors, please step away from the distressed animal. Some areas may require a Zoo staff escort (KidZooU Barnyard, Lemur Island, McNeil Avian Center and Wings of the World). Thank you for following these guidelines and ensuring a safe and fun experience at Philadelphia Zoo for you, the service animal, other Zoo guests and our animals.
All service animals must remain on a standard leash at all times for the duration of your visit. Retractable leashes are prohibited and a standard leash will be provided by the Zoo if needed. Service animals must remain on the ground at all times; holding service animals in-hand or in strollers, wagons, backpacks, bags, etc. is prohibited.
Guidelines and guest responsibility: Be aware that geese, squirrels, and other local wildlife roam freely throughout the Zoo. Clean up and dispose of any waste your service animal may leave. Look for any indications that a Zoo animal may be upset, exhibiting behaviors like excessive flying, running or vocalizing. If you notice any of these behaviors, please step away from the distressed animal. Some areas may require a Zoo staff escort (KidZooU Barnyard, Lemur Island, McNeil Avian Center and Wings of the World). Thank you for following these guidelines and ensuring a safe and fun experience at Philadelphia Zoo for you, the service animal, other Zoo guests and our animals.
Visitors Requiring Personal Care Attendants
If a ticket holder or member cardholder is attending the Zoo with a government-funded Personal Care Attendant (PCA), his or her PCA can receive a complimentary companion ticket. An advance online reservation is required for each visitor. Please email [email protected] before reserving tickets and we will help with your reservation.
Sensory Sensitivity
We are working towards our Sensory Inclusive Certification through KultureCity. KultureCity is a nationally recognized nonprofit that provides sensory inclusion training and tools to venues and large-scale events. Check back soon for updates!
ACCESS Program
Present your PA ACCESS card and receive admission for up to four people, at $2 each. Not valid with any other offer or group rate. Purchase tickets in advance online for quickest entry or scan a QR code at the Guest Service Podium. Cash is not accepted; purchase with credit card is required. ACCESS cardholders must present their PA ACCESS card along with a photo ID to receive the discount. Not valid on special events or LumiNature, or with any other offers or group rates. Advance tickets not required. ACCESS Philly is a region-wide initiative led by Art-Reach. ACCESS admission is available during regular daytime Zoo hours
Language
You can purchase tickets on our on-site kiosks in English, French, Spanish, German, Italian, and Portuguese.
On-site staff carry a radio with translation capabilities in 34 languages, including English to Arabic, Bengali, Czech, Danish, Dutch, Filipino, Finnish, French, German, Greek, Gujarati, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Korean, Malay, Mandarin, Norwegian, Polish, Portuguese, Punjabi, Romanian, Russian, Slovak, Spanish, Swedish, Tamil, Turkish, Ukrainian and Vietnamese if you have any questions or concerns during your visit.
On-site staff carry a radio with translation capabilities in 34 languages, including English to Arabic, Bengali, Czech, Danish, Dutch, Filipino, Finnish, French, German, Greek, Gujarati, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Korean, Malay, Mandarin, Norwegian, Polish, Portuguese, Punjabi, Romanian, Russian, Slovak, Spanish, Swedish, Tamil, Turkish, Ukrainian and Vietnamese if you have any questions or concerns during your visit.
Dietary & Medicinal Needs
Guests with special dietary needs are welcome to bring their own food, beverages, and coolers into the Zoo. Glass and outside alcohol are prohibited.
Some dining options may not be available during your visit. While our concessions staff will work to accommodate all allergies, many foods are prepared in the same vessel, so there may be a possibility of cross-contamination.
Water fountains are available throughout the Zoo (these are turned off during the Winter season). See locations on our Zoo Map.
The Zoo is unable to provide refrigeration of any kind for any items that may need to be kept cool. We advise that if you require certain items (food or medicine) to be kept chilled, you may bring in a cooler with you. We welcome visitors to administer or tend to medical needs where they feel comfortable in the park. We have many quieter places off of the main path, benches, and family restrooms to utilize.
Some dining options may not be available during your visit. While our concessions staff will work to accommodate all allergies, many foods are prepared in the same vessel, so there may be a possibility of cross-contamination.
Water fountains are available throughout the Zoo (these are turned off during the Winter season). See locations on our Zoo Map.
The Zoo is unable to provide refrigeration of any kind for any items that may need to be kept cool. We advise that if you require certain items (food or medicine) to be kept chilled, you may bring in a cooler with you. We welcome visitors to administer or tend to medical needs where they feel comfortable in the park. We have many quieter places off of the main path, benches, and family restrooms to utilize.
Restroom Facilities
The Zoo offers family restrooms at the Main Entrance, KidZooU, and WildWorks Plaza. KidZooU family restrooms are equipped with adult-size changing tables.
Other Accommodations
If you need Assistance: Please contact a Zoo staff member for any security, emergency or first aid needs. You may also contact our staff by using the red emergency phones located throughout the Zoo, which are highlighted on our map.
Lost Children: Please ask any Zoo employee to notify Public Safety, or call on a red emergency phone.
Lost and Found: Lose or misplace something in the Zoo? Just ask any Zoo employee to direct you to our Lost and Found.
Guests with disabilities such as hearing or sight loss, who wish to request other accommodations, services, or any other modification to the Philly Zoo policies and procedures should contact guest services at [email protected].
Lost Children: Please ask any Zoo employee to notify Public Safety, or call on a red emergency phone.
Lost and Found: Lose or misplace something in the Zoo? Just ask any Zoo employee to direct you to our Lost and Found.
Guests with disabilities such as hearing or sight loss, who wish to request other accommodations, services, or any other modification to the Philly Zoo policies and procedures should contact guest services at [email protected].