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Philadelphia Zoo is committed to providing inclusive experiences for all audiences. If you need any assistance, please contact [email protected].

Service Animals

Service animals are welcome at the Zoo. Emotional support animals, therapy animals, and pets are not permitted. Under the Americans with Disabilities Act, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability.

All service animals must remain on a standard leash at all times for the duration of your visit. Retractable leashes are prohibited and a standard leash will be provided by the Zoo if needed. Service animals must remain on the ground at all times; holding service animals in-hand or in strollers, wagons, backpacks, bags, etc. is prohibited.

Be aware that geese, peafowl, squirrels, and other local wildlife roam freely throughout the Zoo. Clean up and dispose of any waste your dog may leave. Look for any indications that a Zoo animal may be upset, exhibiting behaviors like excessive flying, running or vocalizing. If you notice any of these behaviors, please step away from the distressed animal. Some areas may require a Zoo staff escort (KidZooU, Lemur Island, McNeil Avian Center, Wings of the World).

Thank you for following these guidelines and ensuring a safe and fun experience at Philadelphia Zoo for you, the service animal, other Zoo guests and our animals.

Parking and Entrances

Designated accessible parking spaces are located at Tiger Parking Lot and the Zoo Garage.

Wheelchair and Electronic Vehicle Rental

Wheelchairs and electronic vehicles are available on a first-come, first-serve basis.  Please ask your turnstile agent for assistance. Please note the weight limit is 325lbs. We are unable to reserve wheelchairs or scooters in advance.

Wheelchair: $8.00
Electric scooter: $30.00

Personal Care Attendants

If a ticket holder or member cardholder is attending the Zoo with a government-funded Personal Care Attendant (PCA), his or her PCA can receive a complimentary companion ticket. An advance online reservation is required for each visitor. Please email [email protected] before reserving tickets and we will help with your reservation.