Skip to Main Content Skip to Footer


Frequently Asked Questions

What is BIG TIME?

BIG TIME: LIFE IN AN ENDANGEROUS AGE, is an immersive multi-sensory experience featuring 24-life-size, animatronic dinosaurs transporting guests back to when these giants roamed the Earth.

BIG TIME highlights some of history’s most powerful events, volcanic eruptions and asteroid strikes, that changed the atmosphere, the level of the seas, the temperature of the earth, even the amount of sunlight on the planet. As a result of these catastrophes, some creatures had the time to adapt, and others did not, dying off forever.

What will I see at BIG TIME?

BIG TIME takes guests back millions of years using evocative landscapes, realistic settings, immersive sounds and animatronic prehistoric giants to show what life was like when these beasts walked the Earth. From the Age of Dinosaurs to present day, BIG TIME provides the unique experience, enabling guests to walk among great beasts like a 40-foot-long, T-Rex, a 2,000lb. Triceratop, and 98-foot-long, Alamosaurus. BIG TIME puts guests face- to- face with a 15-foot-tall, Wholly Mammoth, and saber tooth tiger. Guests stand side-by-side with a life-sized 9-foot-long polar bear, a 15-foot-tall elephant a 3,000lb. Sumatran rhino and more.

BIG TIME provides ways to help enact change that protects endangered animals facing threatened habitats and extreme weather events.

When can I visit BIG TIME?

• BIG TIME opens to members Thursday, March 25 - Sunday, March 28
• BIG TIME opens to General Public Monday, March 29 through September 30

When do tickets go on sale for BIG TIME?

• Reserve BIG TIME tickets at starting Wednesday, February 17
• All reservations should be made online at
• Attendance will be capped to ensure a wonderful, safe experience, don’t wait to reserve your visit now
• Zoo Admission tickets are for a specific date and time
• Entrance times are every half hour
• Reserve BIG TIME tickets with your admission to secure your spot
• BIG TIME entrance closes at 4:00
• Print your tickets or show them on your mobile device

How much are BIG TIME tickets?

• General Zoo Admission
- $24 for ages 12+
- $19 for ages 2-11
- Children under 2 are free

- $6 adults and children ages 2+
- Children under 2 are free

• Members enjoy free admission to the Zoo with advance reservation and save on BIG TIME tickets

Do I have to buy tickets in advance?

We strongly recommend that you purchase tickets in advance to lock in your preferred entrance time. Attendance will be capped to maximize your experience and allow for social distancing. Tickets will sell out fast, so don’t wait!

What are the hours of operation for BIG TIME?

BIG TIME is open from 9:30 a.m. to 5:00 p.m. daily. The last entrance time to the exhibit is 4:00 p.m. Stay tuned for special evening dates coming in the coming days.

Where is BIG TIME located in the Zoo?

BIG TIME is situated in the area of the former Children’s Zoo, at the south end of the campus. The area, closed off since 2013, has been recently renovated creating a beautiful lush green space for guests to enjoy.

Are there animal exhibits at BIG TIME?

No, there are no live animals exhibits in the area where BIG TIME is located.

What can I expect as a member?

Members will enjoy the best prices and early access to BIG TIME—with 4 days dedicated just to them. Discounted tickets are available for members and guests covered by their membership.

Guests will still enjoy free parking when visiting for BIG TIME.

What happens if I miss my reserved entrance time?

Please plan to arrive at the Zoo at least 20 minutes prior to your reservation to allow time for parking and entrance. Late arrivals will be accommodated only if space permits.

What if I can’t find my tickets?

If you are having difficulty locating your online tickets, please be sure to check your junk/spam folder. You will also receive a text the day of your visit with your tickets. You may also contact our Guest Relations team for assistance by emailing