Frequently Asked Questions about LumiNature
What is LumiNature?
LumiNature is a fantastical holiday-season light experience that will transform the Zoo, taking guests on a magical journey of lights, music, sounds and surprises…..all designed to inspire and delight each and every night.
What will I see at LumiNature?
LumiNature, will inspire a sense of wonder and connection as big cats and peacocks come alive, flamingos flock together on a 25’ tree, a 35’ polar bear shares the magnificence of our planet and all four seasons host their very own party….all with the artistry of lights, media, sound and nature itself. This tailor-made whimsical and fantastical adventure offers 12 zones of entertainment, seasonal fare, strolling performers, hot chocolate and ever-warming adult beverages and all of the light and brilliance to spark the holiday spirit in everyone.
What are LumiNature's stats?
LumiNature, will inspire a sense of wonder and connection as big cats and peacocks come alive, flamingos flock together on a 25’ tree, a 35’ polar bear shares the magnificence of our planet and all four seasons host their very own party….all with the artistry of lights, media, sound and nature itself. Featuring more than 600,000 lights, 6.5 miles of power cord, 500 illuminated flamingos, 200 lit penguins, 45 completely custom LED light structures, a 21ft snake……LumiNature is set to be the most unique and memorable holiday-season light extravaganza in the region.
Will I see real live animals at LumiNature?
No, LumiNature is entirely a light extravaganza, the animals that live at Philadelphia Zoo will be asleep as guests visit in the evening.
How much electricity will be used to light LumiNature?
LumiNature will use less electricity in a day than 3 average homes.
Did the Zoo partner will another organization to create LumiNature?
Philadelphia Zoo teamed up with Oak Island Creative, an industry leader in bringing award-winning and innovative experiences to life to create this one-of-a-kind event.
When can I visit LumiNature?
Guests can experience LumiNature on Wednesday through Sunday beginning November 20. Beginning December 18 through January 5, this incredible new experience will be open every night!
When will tickets for LumiNature be on sale?
Tickets are on sale at www.PhiladelphiaZoo.org. Timed entrance tickets are available every half hour from 5:00 p.m. to 8:30 p.m. The Zoo will close each day at 3:00pm, and reopen at 5:00pm until at 10:00 p.m. each night.
How much are tickets?
General admission is $24 for ages 12+ and $19 for ages 2-11. Children under 2 are free, and Zoo Members enjoy a 20% discount.
What can I expect as a member?
Members will enjoy the best prices and early access to tickets for LumiNature. Discounted tickets are available for members and guests covered by their membership. Be one of the first to experience LumiNature at the best prices by visiting on a Wednesday or Thursday through December 13. Member tickets are just $12 for ages 12 and up and $10 for ages 2-11 on these value days. Yes, you will still enjoy free parking when visiting for LumiNature! Be sure to have your membership card available to park and validate your member rate tickets at the turnstiles. You’ll also have exclusive access to warm up in the members-only zone in Treehouse, featuring visits from St. Nick himself!
What other Zoo experiences can I enjoy?
LumiNature is an incredible, immersive experience that will take you on a magical journey unlike any other! While this whimsical and fantastical adventure will inspire a sense of wonder and connection to your favorite animals, please note that LumiNature is an outdoor experience, and the Zoo’s residents will be resting in their indoor exhibits during your visit.
Can I get food and drink while at LumiNature?
Yes! —enjoy hot chocolate, warm adult beverages, seasonal fare and sweets as you stroll through LumiNature and marvel at incredible sights!
How do I buy tickets?
Guarantee your preferred time by purchasing tickets online in advance! Tickets are for a specific date and time. Entrance times are every half hour (last entry time 8:30). Print your tickets or show them on your mobile device at the Zoo entrance. Members, please note that you will also be asked to present your membership card along with your tickets.
Do I have to buy tickets in advance?
advance to lock in your preferred entrance time. Attendance will be capped each night to maximize your experience. Tickets will sell out fast, so don’t wait!
What happens if I miss my entrance time?
Please plan to arrive at the Zoo at least 20 minutes prior to your reservation to allow time for parking and entrance. Late arrivals will be accommodated only if space permits.
What happens if there is inclement weather?
Please check the Zoo’s website or social media channels to confirm operation on day of visit. In the event of a Zoo closure due to severe inclement weather, tickets for that day will be refunded. Refunds will be processed within 48 hours but may take up to a week to be released by your bank.
What if I can’t find my tickets?
If you are having difficulty locating your online tickets, please be sure to check your junk/spam folder. You may also contact our Guest Relations team for assistance by calling 215-243-5254 or emailing email@example.com. After you have arrived at the Zoo, our cashiers can look your tickets up in our system.
What happens if I am unable to visit on my scheduled date?
Please feel free to gift your tickets to friends or family. If you are not able to attend LumiNature, please consider your tickets a tax-deductible contribution to Philadelphia Zoo, a 501(c)(3) organization.
What are my transportation Options?
All Zoo parking lots will be open during LumiNature. In addition Philly PHLASH® will run extended evening service Friday – Sunday from 6:00-10:00 p.m. from Love Park (16th & JFK Blvd.) to the Philadelphia Zoo for LumiNature. Ride the PHLASH evening service for $2.00 roundtrip. Children under 4, seniors and SEPTA pass and Key card holders ride for free. Visit RidePhillyPHLASH.com for details on daytime service and evening service updates.
What's the parking situation?
Please plan to arrive at the Zoo at least 20 minutes prior to your scheduled entry time. For your convenience the Zoo Parking Garage, Tiger and Frog lots, as well as Zoological Drive will be open. We do expect increased traffic around the Zoo during LumiNature and encourage you to plan your trip accordingly. When visiting during the week, factor the evening rush hour as you make your travel plans. Members will need to show their membership card to receive free parking; all other visitors must bring a printed copy of their prepaid parking ticket for entry into the Zoo lots. Better yet, leave your car at home! Uber, Lyft, and taxi drop-off/pick-up available at the Zoo’s main entrance.
Visiting from out of town?
Hilton is a proud partner of LumiNature. Check out the nearly 60 Hilton Hotels in Philadelphia, many of which are perfect for families.
Can I visit the Zoo in the same day as my LumiNature visit?
The Zoo will close at 3:00 p.m. each day while staff prepares for LumiNature. Daytime guests who also have LumiNature tickets must exit onto the North Gate Plaza until their entrance time. The Zoo Shop and WildWorks (weather permitting) will be open.