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Visit Information

Visiting Information

How do I get tickets?

- General admission tickets must be pre-purchased in advance online.

- Availability for reservations is limited for members and general admission guests, and we strongly encourage making reservations prior to your visit date.

- Tickets for guests ages 2+ will be $20 for visits through March 21. Beginning March 24, tickets will be $24 for guests ages 12+ and $19 for guests ages 2-11. Parking is $17 per vehicle. Children under age 2 are free but must have a reserved ticket.

-Tickets to the special exhibit BIG TIME: Life in an Endangerous Age are $6 for General Admission. Individual and Dual members will enjoy a 10% discount; Family and Family Plus a 20% discount; and Family Deluxe, Contributor and Friends members a 50% discount.

- You will receive an email confirmation of your ticket reservation at the time of your purchase. You can use the “Manage My Visit” link in your confirmation email to make changes up until 11:59 p.m. the night before your scheduled visit. On the day of your visit, you will not be able to make any changes. Tickets are non-refundable.

- On the day of your visit, you will receive an email and text that will prompt you to complete a health questionnaire to view your tickets.

- If you need assistance with a ticket purchase, please email guestrelations@phillyzoo.org.

What if I'm a member?

- All members MUST reserve their admission in advance online. As availability is limited, we recommend that you make reservations as early as possible.

- Members can have one visit reserved at a time for up to the number of adults, children and guests covered by their membership and can make another reservation after the original reservation has passed.

- Parking is still free for one vehicle per visit per membership. For your convenience, you can pay for any additional vehicles at the time of reservation.

- If you have additional questions about your membership email membership@phillyzoo.org.

What safety protocols are in place?

- Everyone must pre-purchase advance timed tickets for general and member admission.Tickets will not be available for purchase onsite.

- A reduced capacity, with ticket sales limited to 50% of typical Zoo capacity.

- The installation of touchless toilets, faucets, paper towel and soap dispensers.

- The installation of hand sanitizing stations throughout the campus.

- More grab and go food selections and touchless transactions at food locations.

- Guests are welcome to bring their own food in the Zoo.

- Indoor animal exhibits as well as attractions including the carousel, Wildworks ropes course, SEPTA PZ Express, and Swan boats remain closed.

- New procedures that allow public safety officers to check bags without touching.

What are the guidelines regarding face masks?

While inside any building and in designated exhibits, all guests ages 2+ must wear a mask for the safety of our guests, staff and animals. Guests who are fully vaccinated will be permitted to remove their masks while outdoors.

What food locations will be open?

Please note, if you are consuming a beverage or food, you must be seated in a designated dining area. Consuming food or beverage is not permitted while walking. Open food locations include:
- Tiger Terrace

Will indoor animal exhibits and attractions be open?

Big Cat Falls and Water is Life are now open to a limited capacity. Please note, lines for indoor buildings will close at 3:00 p.m.

Remaining indoor exhibits, rides and attractions remain closed for the time being.

I already have a ticket for the Zoo. What do I do?

If you already have an existing ticket, you will be able to exchange it for a reserved timed ticket online. Select “Non-Member” on the Reserve Tickets page, and click the link to apply an existing ticket to your reservation.