Zoo Safety & Etiquette
Zoo Safety & Etiquette:
Safety for staff, animals and guests is our highest priority. As a result, safety-focused and emergency-focused policies, procedures and training, 24/7 Public Safety staffing and overall extensive staff presence during public hours, all reflect and support the commitment to overall safety.
Safety depends on all parties respecting safety guidelines and remaining vigilant.
Helpful Tips & Reminders for your Visit:
The Zoo has implemented a bag screening process for everyone entering.
Public Safety officers will use a wand to screen guests, bags, strollers, briefcases, purses and containers.
The following items are strictly prohibited:
- Weapons/firearms or items that appear to be weapons, including toy guns.
- Knives/blades longer than 3.5 inches.
- Clubs, hammers, martial arts devices, and related items.
- Flammable liquids and gases greater than 0.5 oz.
- Fireworks, ammunitions, explosive devices, and related materials.
- Paint and related marking materials; spray cans and other aerosols.
- Other items deemed dangerous, suspicious, or inappropriate.
- Use of Unmanned Aircraft Systems (drones), or any similar remote-controlled vehicles/flying devices, is not permitted on the property without prior approval.
- Smoking is prohibited, including e-cigarettes.
- Animals have feelings too. Please do not throw objects, tap or bang on exhibit glass, or play music in the Zoo.
- Please do not feed the animals.
- For the health of our animals, no pets are permitted in the Zoo.
All guests are welcome to take photographs and video of their experience for personal use only. If photos are taken for commercial purposes, please contact our Communications Department at (215) 243-5305 for approval.
Please do not climb on trees, pick flowers, or disturb the landscape.
See something say something, if you notice someone acting inappropriately or dangerously, please contact a Zoo staff member by using a red emergency phone on Zoo grounds.
Please respect the security walls and fences throughout the Zoo.
The Zoo does not issue rain checks or refunds.
Philadelphia Zoo is private property, all rights are expressed and implied.